Terms and Conditions

Terms and Conditions

Mother Nature is not perfect, and neither are we, but we try to work in close cooperation with her, learning something new every day..... Please note, we are working towards a cause of healthy eating for our community. We are growing these for our own consumption, and sharing (selling) the excess produce to our well- wishers (patrons). We seek a lot of cooperation from our patrons in accepting our products and services. We constantly are trying to take feedback and improve.

While every effort is made to grow and deliver the organic fresh produce to the highest quality standards possible, there are some T & C's we need to make patrons aware off-

1) Due to the nature of product, i.e. fresh produce, and the fact that it is 100% certified organic, there could be some portion of the produce which is unusable due to infection. What we do at home is cut away the infected portion and eat the rest of it. The fact that it is infected proves to some extent that it is organic in nature.

2) Organic produce may or may not be as "good-looking" as its non-organic counterparts i.e. they may not be the same bulky size, beautiful shape, or ravishing color. Our suggestion is, try it a few times, you will to a large extent find that the food prepared from it tastes similar or in many cases better. Better because we try our best to use Nati or Country seeds (open pollinated), and not Hybrids. These Nati seeds have their own distinct taste preserved through generations of farmers. We do use Hybrids also where it makes sense and because of patron feedback.

3) Patrons are advised to inspect the quality of the fresh produce before acceptance. If it is utterly unusable, please give that item back during delivery, we will credit it to your bill next time you order, if you have paid in advance. Goods once accepted by patron, cannot be exchanged or returned back. But if the items look good and then turn out to be bad inside, we offer 100% guarantee and you just have to inform us and we will refund the amount.

4) Pricing- We are not daily following the general market pricing for our produce, though we benchmark it against those prices on an average. This is because our costs for growing the produce does not change according to the general market rates of the produce. We have standardized on an average pricing mechanism, based on our costs of growing them, and we have been growing for past several before offering it to the community at large. We ask our patrons to not complain to us about our pricing mechanism, it just does not work out for us otherwise.

5) You can order online at http://www.rockyridgefarm.in on your laptop browser or mobile browser. Mobile browsers like Chrome and Safari will give you an APP like experience. No need for a separate APP. Please sign up the first time. Your login id is your email ID.

6) You need not pay when you order. We may edit your order to change quantity, delete items, or add items after contacting you for the same. Once the order is final, we keep it ready for pickup/delivery. Once delivered, we generate the invoice. You can pay online by logging in to your account at any time, and use our facility for online payment with PAYUMONEY. We do charge a 3% surcharge for PAYUMONEY transactions to cover the costs for the same. If you wish to pay cash please give exact change to the delivery boy.

If you wish to pay by PAYTM- Please pay to +91-98453-79273 (Girish Krishnamurthy, Operator of Rocky Ridge Farm)

If you wish to pay by wire-transfer to our bank, details are below.

Account Number : 100805001099

Account Name: Rocky Ridge Farm

Bank Name: ICICI Bank Ltd

Bank Address: Koramangala-2 Branch, #86 1st Cross,1st Block, Koramangala, Bangalore 560034

Branch Name: Koramangala-2 Branch

Bank IFSC Code: ICIC0001008

Type of account: Current Account

7) We use only cloth bags for delivery. We request you to hand back the bag immediately to our person. In case you are not able to, please do return the empty bag the next time you pickup or we deliver.

Delivery right now is not available, unless we have agreed for the same. Please call us for any delivery requirements, we will see if we can accommodate. All pickups will be at our farm address or at our Bangalore office

Rocky Ridge Farm
HSR Layout, Bangalore. 560102
Contact Karunakaran-Mobile: 91-98441-78698 for any information.

Any dispute is subject to jurisdiction of Bengaluru, Karnataka.

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